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Cancellation Policy

Cancellation Policy for Long Stay

One monthly payment in advanced.

Full refund for cancellations with 30 days in advance to arrival date. Any modifications of more than 7 nights can be made free of charge with 30 days before arrival date. Once within 30 days prior to arrival, modifications of less than 7 nights can be made free of charge 15 days in advance.

Cancellation fee: 1 month of stay.

Extending stays require previous notification and are subject to confirmation.

Cancellation policy due to COVID-19 for Long Stay

Flexible cancellation. You may cancel your stay without any fees with 7 days prior to arrival date. Modifications are allowed without any extra fee with 7 days in advance prior to arrival.

Once within the 7 days prior to arrival, modifications of less than 7 nights without extra fees.
Cancellation fee: deposit.

In case of lockdown or inability to travel due to external causes (airport restrictions, border closures ...) we keep the deposit for a future stay and we postpone entry, all changes are always subject to availability.


Cancellation Policy for Short Stay

NRF Rate (Non-refundable): Full payment at the time of booking. There is no refund for cancellation.

Standard Rate (Free Cancellation): Full refund for cancellations 7 days prior to the arrival date. The total amount of the reservation will be refunded if it is canceled during the 7 days before the arrival date.

Any changes to the reservation made 7 days prior to arrival are free of charge.

Cancellation fee: 100% of accommodation.

Extending stays require previous notification and are subject to confirmation.


Cancellation policy due to COVID-19 for Short Stay

Standard Rate (Free Cancellation): Full refund for cancellations made 2 days prior to arrival. Flexible cancellation.

In case of lockdown or inability to travel due to external causes (airport restrictions, border closures ...) within the 2 days prior to arrival, we keep the deposit for a future stay and we postpone entry, all changes are always subject to availability.